Account deletion

Delete in the app

Sign in, open Account and use the permanent account-deletion control. Entering the password and DELETE confirmation permanently removes the account and associated private app data. Active relationship members must leave first, and an owner must transfer ownership before leaving.

This action cannot be undone. Subscription cancellation is a separate action and should be completed first if future renewal is not wanted.

Request deletion without access

Email [email protected] from the address registered to the account. If that mailbox is unavailable or unsafe, provide enough information to identify the account and explain the safer reply method.

We may request proportionate identity verification. Never send a password, full payment-card number or unnecessary identity document by email.

Deletion timetable

In-app deletion removes the active account, profile, private Explorer, private AI, preferences and associated feature information immediately. Encrypted backup copies expire through the backup cycle within 30 days.

A verified email request is handled within the period required by applicable law. Limited information may be preserved where required by law, for fraud prevention or for an active dispute or safety investigation. Closed in-app safety reports are normally deleted 180 days after review.

Relationship-linked information

Deleting one account ends that person’s active relationship membership. Other members keep their own accounts and independently created information. We delete or detach the requesting user’s private information and minimise or de-identify shared records where complete removal would alter another member’s legitimate record.

Subscriptions and payment records

Deleting an account does not automatically cancel a Stripe, Google Play or Apple subscription. Cancel through the relevant billing controls to prevent renewal.

Digital Marketplace Designs and Stripe may retain limited payment, tax, refund, chargeback, fraud and accounting records for the period required by law. Full card details are controlled by the payment provider.

Support, security and confirmation

Support correspondence is normally deleted after 12 months. Minimal de-identified security events may be retained where necessary to protect the service, and legal holds override ordinary deletion until they end.

Questions, objections or deletion requests can be sent to [email protected]. We will confirm completion where it is safe and reasonably possible to do so.